By attending one-on-one sessions with a conflict coach, we can help to improve an individual’s response to conflict, and improve assertive communication and emotional self-management skills. We provide space for the individual to practice positive conflict resolution behaviours with an experienced coach before trying them out in ‘real’ situations. We also develop an individual’s ability to reflect objectively and accurately on past experience, develop personal insight and ownership regarding their unique contributions to conflict, and explore more effective responses to challenging situations.